Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The In Room Dining Supervisor assists in providing an efficient and friendly food and beverage service, ensuring guests and residents satisfaction is achieved throughout their In Room Dining experience whilst also providing the team with support.

Duties & Responsibilities:

• Ensures the mise en place are completed for day / pm shift and during service, in order to provide an efficient service.
• Ensures full knowledge of the In Room Dining menu and wine list, in order to respond or amend guests requests to their full satisfaction.
• Ensures that the In Room Dining department is kept clean, in appropriate order at all times and in compliance with our Safe and Sound standards.
• Assists and prepares all VIP amenities, so as to deliver them in compliance with our Legendary Quality Standards.
• Ensures that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards.
• Prepares all orders in compliance with hotel standards and food & beverage specifications.
• Delivers service in the guest room and in residences according to hotel standards and guest requirements in a friendly, courteous and efficient manner.
• Up-sells services and products to our guests at all times enhancing service and generating increased revenue.
• Performs any tasks relating to billing in accordance with hotel service standards and cashiering policies.
• Performs the clearing of all trolleys and trays in wash service areas ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum.
• Performs duties relating to counting linen, beverage stock monitoring, stationary orders, cost control, among others (Using Material Control System).
• Performs on the job training in compliance with guest satisfaction surveys and hotel training plans, liaising with the head of department.
• Cooperates with colleagues and provides practical support.
• Builds a strong relationship with Butler department and supports them in efficient F&B deliveries.
• Efficiently records in HotSOS all guest requests and follows up on their execution.
• Ensures that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
• Carries out any other reasonable requests as directed by your Manager.
• Assists In Room Dining management in serving private parties when applicable.
• Assists in setting up and organising private parties and liaises with Butlers.

Qualifications / Experience:

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Minimum of 1-2 years of relevant guest services experience in luxury hotels.
• Excellent communication skills both written and spoken in English and Greek.

Behavioural skills / attributes:

• Able to work flexibly.
• Service oriented with an eye for details.
• Strong problem-solving skills.
• Strategic agility and ability to make quality decisions.
• Effective time management, organizational and communications skills.
• Emotionally intelligent – especially across different cultural groups, high-net worth and / influential guests, nationalities and stakeholder interests.
• Highly self-motivated, professional, and capable of managing their workload and prioritizing tasks.
• Well presented and professionally groomed at all times.

Benefits: 

We offer exciting benefits including and not limited to:

• Accommodation provided.
• Medical Plan Insurance.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition program.
• Learning & Development Program.
• Task force Opportunities across the Group of Mandarin Oriental.
• Colleague Social events and Wellness programs.
• Various discounts provided within the Resort and in the nearby area.