Position overview

We are looking for a professional, well-organized and motivated corporate Travel agent. You will assist our clients in completing their travel programs over the phone, emails and social media requests, while handling our reservation systems. Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.

Responsibilities

• Receive & process incoming calls, emails & social media requests
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel services
• Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
• Manage flight cancellations, rebooking's and force majeure situations
• Maintain relationships with key persons

Requirements

• Proven working experience as a corporate travel agent, 2 years of experience (minimum)
• Good knowledge of traveling software (hotel reservations systems, GDS systems)
• Good knowledge of air ticketing software (Amadeus)
• Good knowledge of seaman ticketing software (Liknoss-Certus)
• Proficiency in English; knowledge of additional languages is an advantage
• Excellent knowledge of Office
• Ability to work under pressure

Benefits

• A competitive compensation package
• The chance to work in a highly paced environment and grow professionally
• Excellent working environment