Job Overview: We are seeking a highly organized and detail-oriented Housekeeping Manager to lead our housekeeping team and ensure the highest standards of cleanliness, comfort, and guest satisfaction. The ideal candidate will have strong leadership skills, a passion for excellence, and a commitment to maintaining a pristine environment for all our guests.

Key Responsibilities:

• Oversee daily housekeeping operations, including room cleaning, public areas, and laundry services.
• Lead, train, and motivate the housekeeping team to deliver exceptional cleanliness and service.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and quality standards.
• Manage inventory and ordering of housekeeping supplies and equipment, ensuring cost-effective use.
• Develop and implement cleaning schedules, ensuring timely and efficient service.
• Address guest complaints and requests promptly, ensuring guest satisfaction.
• Collaborate with other departments to ensure smooth communication and operational efficiency.
• Monitor staffing levels and schedule team members as needed to meet occupancy demands.
• Ensure adherence to health and safety regulations, including proper handling of chemicals and equipment.
• Conduct performance evaluations, provide feedback, and support staff development.
• Prepare reports on department performance based on occupancy rates, expenses, and guest satisfaction scores.

Qualifications:

• Proven experience as a Housekeeping Manager or in a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• High attention to detail and a commitment to maintaining high standards.
• Proficiency in housekeeping management software (experience with Protel PMS is a plus).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Knowledge of health and safety regulations related to housekeeping operations.

Benefits:

• Permanent Position.
• Competitive remuneration package.
• Opportunities for career advancement within Vincci Hoteles.
• Employee discounts on resort amenities.