Phaedrus Living part of Delfi Partners Group is looking to recruit a Reservations Executive to join their team in Athens. The successful candidate must:

• Act as the primary liaison between the guest ensuring excellent guest experience from initial stage of reservation.
• Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, message or through a central reservation system.
• Create and maintain reservation records, usually by date of arrival and alphabetical listing, prepare letters of confirmation and promptly process any cancellations or modifications.

Responsibilities:

• Process reservations by mail, telephone, messages or through channel manager system.
• Prepare the list of expected arrivals.
• Process in advance reservation deposits.
• Determine room rates based on the selling tactics defined by management.
• Prepare letters of confirmation for guests.
• Process cancellations or modifications and promptly handle this information.
• Handle daily correspondence, respond to inquiries, and make reservations as needed.
• Track future room availability based on reservations and help develop forecasts for room revenue and occupancy.
• Analyze demand and revenue trends to ensure performance against budget / market trends.
• Enter reservations into the database / PMS.
• Assist customers with planning and booking reservations.
• Quote available rates to maximize room revenue according to Company standards.
• Perform other relevant assignments as requested.

Key Skills / Experience:

• 1-2 years of Hotel or other related industry (sales, hospitality, travel & tourism) experience desired.
• Must have experience in Channel Manager, PMS, OTA Extranets.
• Must possess a customer first mentality.
• Exceptional communication / interpersonal skills.
• Good skills with numbers.
• Skill in prioritizing and managing multiple tasks at the same time in a fast-paced environment.
• Excellent time management and organizational skills.

Requirements:

• Bachelor’s / Master’s Degree or Diploma: Areas of study: Hospitality Management, Tourism Management, Finance or relevant.
• Excellent command of the Greek and English languages, both verbal and written.
• Flexibility in working hours due to the industry nature.

We offer a competitive salary and benefits package, a dynamic work environment, and opportunities for growth and advancement.  

If you are interested in the position, please submit your CV at careers@phaedrusliving.com and mention in the subject the reference PAMREA24. 

Each application will be treated in the strictest confidence. 
Please note that only shortlisted applicants will be contacted.