Katikies group, for 35 consecutive years, has been one of the most reliable tourist destinations of high standards worldwide, holding a leading position in the most beautiful tourist spots of our planet, on the islands of Santorini and Mykonos. With eight luxury 5-star hotels, seven under the Katikies Luxury Hotels brand and one under the Nikki Beach Resort & Spa, with a total capacity of over 240 beds, the Katikies group stands out in terms of quality hospitality services. It has been voted and awarded repeatedly over the last 9 consecutive years by the international magazine Travel & Leisure with 6.1 million readers per month, as well as by Condé Nast Traveler with 1.2 million readers respectively. At the same time, the international organization of luxury tourist accommodation around the world, The Leading Hotels of the World, ranks the Katikies group in the world, in the first place for the years 2019 and 2020, while the group faithfully follows its strict standards.

KATIKIESis looking to recruit

Front Office Manager (Katikies Santorini)

Job Responsibilities:

• Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.
• Oversees front desk associates to ensure that all hotel policies, procedures, regulations, and standards are followed.
• Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
• Ensure guest information is updated and accurate at all times.
• Ensure daily all relevant information is handed over to the next shift throughout the shift and during briefings.
• Ensure excellent response to all guest requests / complaints.
• Maintain confidentiality of guest’s information and follow proper protocol.
• Ensure that all arrivals, departures, non-shows, extensions, amendments, and OPERA- related matters are performed on a timely manner in order to avoid further confusion.
• Ensure that all concerned departments are informed in regards of room moves, non-shows, early arrivals, special requests, repeat guests or other guest preferences.
• Works closely with Reservations Department to ensure that all bookings are allocated correctly and subject to their personal preferences or special requests.
• Ensure that all front office interior and exterior, as well as furniture and equipment, are always clean and well maintained.
• Co-operate with all HoDs and HM to keep LHW LQA up to highest standards.
• Uphold the highest ethical and professional standards.
• Always maintain a high standard of personal appearance and hygiene.
• Participate in briefings with HoDs and analyses daily actions to meet operational and financial targets.
• Promotion of all Hotel and Katikies Club activities to internal and external Guests.
• Act as a contributor in the Talent acquisition, Training/Development and Evaluation process of employees, for his / her area of business.

Job requirements:

• Proven experience with minimum of 2 years in Luxury 5 star property , in supervisory role,
• Excellent OPERA PMS knowledge,
• Excellent problem-solving skills,
• Excellent sales skills,
• Excellent use ( both oral and written) of English,
• Knowledge of a third language will be considered as an asset,
• Excellent time management , multitask and organizational skills.

Katikies Offers:

• Competitive compensation package based on qualifications and experience,
• Accommodation and daily meals,
• Pleasant working environment,
• Supportive management,
• Training and career development,
• Excellent opportunities for career progression.

Should you wish to be a member of our team, please send us your cv 

All applications will be treated in the strictest confidentiality.