Role Summary: As an PMS Implementation Consultant, your role is to analyze customer needs, configure and install our company’s PMS solutions at the customer site and provide after-sales technical support.

Key Responsibilities

• Implementation and Consulting Services: Our Implementation Consultants ensure that our PMS solutions meet all the specifications and functions that are unique to each of our Hospitality clients.
• Configuration and Personalization: Configure and customize the PMS according to the unique business needs, ensuring optimal performance and alignment with the client’s organizational objectives, resolving any gaps in product functionality.
• User Training and Support: Deliver comprehensive user training to ensure competence in usage. Provide ongoing support for any inquiries or challenges the users encounter.

• Client Service and Support: Serve as a primary contact for clients, fostering strong relationships and offering guidance to enhance their processes and maximize the benefits of our PMS software to ensure a smooth transition and positive user experience. Implementation consultants are able to answer operational and application questions during the implementation process and after "go-live".

• Internal Collaboration with other Departments: Collect requirements, analyze businesses, and communicate customer requirements to other involved departments.

Key Requirements

• Education: Bachelor’s Degree in Tourism Administration or relevant field.
• Language Skills: Fluency in English (both written and oral).

• Experience: At least 3 years of experience in the hospitality or technology sectors.
• Travel: Extensive ability to travel as needed.
• Additional Skills:
• Excellent understanding of hospitality business processes and PMS software requirements. Experienced users in PMS applications will be highly valued.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and prioritize needs effectively.
• Ability to communicate effectively and build rapport with team members and clients.

What We Offer:

• Competitive salary with additional support-based benefits
• Private Health Insurance
• Hybrid working
• Continuous training and support for professional development.
• The chance to be part of a dynamic team leading technological solutions in the hospitality industry.