The Four Seasons Hotel Riyadh is seeking a Butler to join its luxury hospitality team.
Purpose
The Butler addresses a wide variety of guest requests by assessing their needs and adding personalized touches to ensure maximum satisfaction. This role also provides support to the Front Office, Housekeeping, and Food & Beverage teams to deliver timely and high-quality services.
Main Tasks and Responsibilities:
• Attend to guests in Specialty Suites, coordinating with departments to fulfill needs.
• Master the layout, décor, room types, and in-room facilities.
• Proficiently operate all in-room electronic and electrical equipment.
• Warmly welcome guests, serve drinks, and assist them in settling in.
• Engage naturally in pleasant conversations with guests.
• Anticipate guest needs by understanding preferences, allergies, and dislikes.
• Communicate guest dietary information to the appropriate departments.
• Maintain a thorough understanding of available spirits and specialty foods.
• Be familiar with Room Service and other menus.
• Restock wine and spirits as required.
• Serve meals and beverages with professionalism and discretion.
• Ensure dining areas are clean and orderly.
• Coordinate tasks like laundry, wake-up calls, spa bookings, and concierge services.
• Handle guest errands and special requests.
• Record detailed notes and provide thorough handovers during shift changes.
• Recommend and arrange guest amenities.
• Assist guests during check-out, offering luggage help.
• Perform all duties with professionalism, courtesy, and discretion.
• Support In-Room Dining by maintaining amenities for elite and suite guests.
• Take on other reasonable responsibilities as assigned.