H Hotels Collection | Hatzilazarou Group one of the leading & constantly growing hotels group in Greece, operating in the hospitality industry for 31 years, is offering new positions for its hotels in Rhodes

Loyalty Club Agent

Location: Lardos , South Rhodes

Employment: Full Time / Yearly

Ref: HH/LCA

 What to expect

The successful candidate will be expected to develop and oversee customer loyalty programs to drive sales and increase customer lifetime value. Responsible for planning and overseeing the implementation of the H Hotels’ loyalty programs, from specific promotions to the overall program structure and the consistent response to customer requests.

Primary responsibilities

• Coordinate and manage daily operations of the H Hotels Club Loyalty Program.
• Monitor new subscriptions, point assignments, and update systems as needed.
• Resolve issues related to points, subscriptions, and other member concerns.
• Assist clients with points redemption and finalize bookings with the reservations team.
• Respond to customer inquiries about the Loyalty Club.
• Provide hotel teams with necessary updates and information about Loyalty Club members.
• Coordinate with Front Office and Guest Relations for high-value loyalty customers.
• Liaise with partner companies to update and manage agreed benefits.
• Process loyalty customers' reservations through various platforms.
• Advise customers on travel options and check accommodation availability.
• Handle payments and send booking confirmations to loyalty members.
• Resolve booking issues and assist with reservation changes or cancellations.
• Upsell additional services or upgrades when appropriate.
• Collaborate with the marketing team to provide insights for program development.
• Perform other loyalty program-related tasks as required by the company

 Key Experience & Skills

• Higher Education Degree in Tourism, Business Administration or Marketing.
• Experience working in reservations or public relations, preferably in the hospitality or travel industries.
• Customer oriented approach.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Data entry experience.
• Excellent knowledge of English language (knowledge of and German and additional language will be appreciated).

Within the scope of the above position, the company offers

• Competitive compensation package.
• Prospects for career advancement in an ever-growing group.
• Continuous training in line with the company’s standards & dynamic development.
• Excellent working environment in a company that cares about its employees, the environment & local communities.

All submitted applications & information will be treated strictly confidential.

H Hotels Collection - Unique hotels in Rhodes