About the role

We are looking for a professional Maitre to be responsible for managing all Food & Beverage operations and for delivering an excellent guest experience.
The focus is on professionalism and providing a superior customer experience. The ideal candidate must possess in depth knowledge about Food & Beverage in addition to superior customer relations skills. Excellent communication is essential to build a rapport with guests and ability to lead a team.

Responsibilities

•  Manage all restaurants’ operations within budgeted guidelines and according to the highest standards.
•  Ensures the smooth and efficient operation of the F&B department and provides customer focused service to the guests, ensuring their stay will become an unforgettable experience.
• Comply with all health and safety regulations.
• Greet and escort guests with a professional and positive attitude.
• Oversea the flow of guests within the restaurant.
• Manage the reservations and shift team.
• Organize time effectively, forward plan and prioritize tasks to ensure workload ismbalanced and urgent situations are dealt with immediately.
• Focus on service quality
• Liaise between kitchen staff and floor staff.
• Maintain ambience of restaurant – lighting, music, cleanliness, hygiene.
• Oversea and pro-actively deal with guest queries and complaints.
• Ensures guests feedback is properly collected and proceeds with service recoverym process in a timely and effective manner.
• Check and deal with all guests Special Occasion arrangements
• Works closely with site managers for F&B orders and purchases while keeping costs in line with budgets.Collaborate with the GM and Executive Chef for In-House events

Qualifications/skills

• Previous employment in a similar position in a 4-5* hotel
• Hospitallity degree will be an added advantage
• Fluency in both English and Greek
• Knowledge of an additional foreign language will be considered an asset
• A charismatic & kind personality ready to offer a memorable experience to guests
• Self-motivated, enthusiastic and customer – oriented.
• Familiar with restaurant management software
• Advanced organizational and negotiation skills
• Μotivate, train and develop employees’ skills
• Exceptional communication and problem-solving skills
• High performance in a fast-paced environment
• Target-oriented and customer-oriented approach
• High standards of hygiene and grooming.

Why work with us:

• Pleasant working environment
• Accommodation at fully equipped apartments
• Daily Meals
• Supportive management
• Training and career development opportunities, based on the candidate qualifications and skills