Operations Manager

Responsible to provide customer focused service to the guests ensuring their stay will become an unforgettable experience.

Key responsibilities

• Ensure that Front desk operations (check-in/out, payments, keep area tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them) are carried out in a smooth and exceptional manner, manage all tasks, their respective delegation and follow-up; schedule shifts
• Maintain effective communication with all related departments especially housekeeping, maintenance and reservations to ensure smooth service delivery
• Have constant detailed hotel product knowledge, up to date with guest, VIP arrivals and events within the hotel premises
• Ensure that all guest registrations are completed and correspond with Pylon PMS guest information
• Oversee the front office procedures and offer guidance and support entire team; maintain high visibility with guests and employees
• Participate in staff selection procedure, identify training needs, oversee training, perform employee appraisals
• Supervise that health and safety standards are met and that all employees work in a safe environment and have knowledge of recent health and safety regulations
• Prepare reports for management information
• Manage suppliers FF&E, Hotel Equipment and third-party services in accordance to the Hotelbrain procedures.
• Assessing and reviewing customer satisfaction and service recovery processes.
• Providing timely and constructive feedback to all Hotelbrain Headquarters, reporting either formally or informally.
• Be available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operations of the assigned hotels.
• Any other duties assigned.

Qualifications / Personal characteristics

• 1 year of experience in a similar position
• Excellent knowledge of English language a second language will be considered as an asset.
• Computer literacy and experience PMS Programs
• Degree/Diploma in Hotel Management
• Excellent time-management, multitasking and organizational skills
• Strong communicative, interpersonal, managerial and problem-solving skills

An attractive package of benefits is offered according to qualifications including accommodation and meals.

If you are interested in joining the HotelBrain team, please send us your CV with recent photo and any available references/recommendations.