NUMO HOTELS & RESORTS is looking for

NUMO Ierapetra, Curio Collection by Hilton a

GUEST EXPERIENCE MANAGER

About Us

At Numo Hotels & Resorts, we exist to redefine the essence of hospitality, bringing you a fresh and modern twist—just like our name suggests! We blend a unique, elegant atmosphere with a vibe that goes beyond expectations, all while creating a welcoming and secure space for our amazing team.

Our company is built on a foundation of key values: integrity, teamwork, respect, kindness, and creativity. These values drive our actions, foster collaboration and inspire innovation in all that we do.

NUMO Ierapetra

Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.

Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.

What's expected

• Oversee and enhance the overall guest experience throughout the hotel.
• Act as the main point of contact for guests, ensuring their needs are met promptly and efficiently.
• Coordinate with various departments to ensure seamless service delivery.
• Identify opportunities for improving guest services and amenities.
• Handle guest complaints and feedback, working to resolve issues quickly and effectively.
• Develop and implement guest engagement programs and activities.
• Monitor guest satisfaction metrics and prepare regular reports for the management team.
• Train and mentor staff on guest service excellence and hospitality standards.
• Create and maintain relationships with returning guests to foster loyalty.

What’s needed

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 3 years of experience in guest relations or experience management within the hospitality industry.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to guest service.
• Experience with guest satisfaction measurement tools and performance metrics.

What we offer

• A salary that makes Mondays better – Competitive pay for your awesomeness.
• Training that’s anything but boring – On-the-job learning and workshops to keep you sharp.
• Grow while you glow – Opportunities for professional development at every step.
• Live the resort life – We’ve got accommodation sorted if needed.
• Daily treats – Enjoy delicious meals in our staff restaurant.
• Take advantage of exclusive employee discounts on hotel stays worldwide, made possible through our partnership with a leading international hotel chain.
• Work the Winter Abroad – Ready for a new adventure? Discover exciting career programs made possible through our partnership.

But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:

• Teamwork – We’re stronger together!
• Integrity – Do the right thing, even when no one is watching!
• Respect – We honor all voices, and every idea counts!
• Kindness – A smile goes a long way!
• Creativity – If you can think outside the box and color outside the lines, you're our kind of person!

It’ shouldn’t be just a job, it should be a lifestyle!

We are an equal opportunities employer – All applications will be considered as confidential.

Only suitable candidates will be contacted.

#ShapeTomorrow