PURPOSE

Attending to guests by welcoming and seating them. Cater to their requirements by taking food and beverage orders, serving food and beverages to customers, and attending to customers' needs.

Communicating the orders to the kitchen effectively, memorizing the menu, and offering recommendations to upsell appetizers, desserts, drinks, etc. in line with Jumeirah standard operating procedure.

KEY RESPONSIBILITIES

Handling Guests

• Greet guests with a warm welcome and smile. Escort them to their tables. Answer inquiries about food and beverage items on the menu

• Assist guests by explaining how various menu items are prepared, describing ingredients and cooking methods, where applicable

• Be aware of allergy information on menu items and inform guests where needed or inquired

• Inform guests of daily specials or special items/promotions not listed on the menu

• Check customer's identification to ensure they meet alcohol legal age requirements or requirements as per local law

• Offer food and wine suggestions. Take food and beverage orders accurately including any special requests. Inform the Kitchen as per the request

• Input the order into PO System, if needed

• Work with bartenders to fill beverage orders. Work with kitchen staff to process and expedite food orders

• Deliver and serve food at tables. Use established food handling and serving techniques as per Jumeirah standard

• Maintain the table setting by clearing courses as completed, cleaning and maintaining the server stations, replacing utensils, refreshing water glasses, dealing with spills, moving dishes and glasses from tables or counters, take them to the kitchen for cleaning

Specific Duties

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware as applicable

• Assist in the preparation of sufficient and clean, operating equipment prior to the commencement of service

• Ensure that high standards of personal hygiene and grooming are strictly observed and followed

• Ensure the guests of the outlet experience an enjoyable and memorable by following the outlet sequence of service

• Ensure that correct operating standards are adhered to achieve the level of service established in the operations manual

• Develop and maintain positive working relationships with others; support team to reach common goals

• Handle guests' inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found

• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests in line with Jumeirah standard of excellence

• Adhere to all relevant Health, Safety, and Environment procedures, instructions, and controls

 

STAKEHOLDER RELATIONSHIPS

Internal: SBU F&B Colleagues, SBU Housekeeping, SBU Front Office

External: Guests, Outsourced Casual workers, Cleaners

 

QUALIFICATIONS

(MINIMUM EDUCATION)

Essential

• Higher Secondary School Certificate or Country specific certification

• Basic Food and Hygiene Training

COMPETENCIES Behavioral Competencies.

• Strong communication and interpersonal skills.

• Strong customer service orientation.

• Adaptability and appreciation of cultural diversity

• Team Player with accuracy and attention to detail

• Reliable, Honest, and Sincere showing a high level of energy

Language Competencies.

• Proficient in English (Read/Write/Speak – Essential)

• Knowledge of additional language (Desired)

EXPERIENCE

• At least 1 year of experience as a waiter/waitress in a luxury hotel.

 

The Spirit of Jumeirah – Our Values

Generosity

Strong Work Ethics

Engage and assist guests and Colleagues with Empathy. Perform to the best of your ability upholding the values and goals of the company.

Spend time with Guests where applicable and share your expertise with Colleagues thus fostering trust, respect, and goodwill of Jumeirah.

Communicate effectively

Be polite and courteous while sharing information - start with what is new, different, or important. Be clear, concise, respectful, and professional.

Encouragement & Empowerment

Encourage team members to work together, empower them to make decisions, and create a safe environment for collaboration and teamwork.

Encourage team members to take initiative and contribute.

Diversity

Respects Difference

Shows respect for individual differences, opinions, and perspectives irrespective of cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.

Builds Engagement

Effectively build engagement through collaboration, motivation, recognition, training, work-life balance, and effective communication

Supports Colleague Development

Supports the development of colleagues through the provision of prompt and constructive feedback and sharing own skills, knowledge, networks, and training programs.

Maintains Composure

Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others.

Flair

Responsive

Respond to guest needs promptly and professionally showing customer sensitivity in line with our Values.

Thoughtful

Demonstrates proactive teamwork and collaboration with others, role modeling the belief that the whole of the team is greater than the sum of individual efforts.

Attentive

Stay focused and balance changing or competing priorities and responsibilities.

Delegating Effectively

Assign tasks and proper authority based on individual skill sets while recognizing shared responsibility.

Uncompromising Spirit

The Heart of Jumeirah

Endear guests with high-quality and exhilarating experiences according to Jumeirah service standards during their visit or stay.

Engage emotionally and interact proactively with Guests with positivity thus personalizing their experience. Empower guests through exceptional service thus creating heart-rendering moments.

Creative Decision Making and Problem Solving

Strategic mindset and competitive drive to think of innovative ideas and solutions for everyday work problems that contribute to ongoing continuous improvement and add value to the guest's overall experience.

Thinks Innovation

In Spirit of Jumeirah, understands the SMART goals and objectives and follows through demonstrating enthusiasm and energy to meet them in an organized and methodical manner.

Delivers Against SMART Goals

In line with Spirit of Jumeirah, understands the SMART goals and objectives and follows through demonstrating enthusiasm and energy to meet them in an organized and methodical manner.

Passionately Pursues Perfection

Actively works towards ambitious personal goals, and shows enthusiasm and energy toward all aspects of work. Shows drive to make a difference to others at work.