JOB RELATED RESPONSIBILITIES

• Report to the Restaurant Manager
• Follow directions from the Head Waiter/Waitress in order to ensure exceptional guest service
• Preserve the workstation organized and stocked in order to better accommodate the needs of the Head Waiter/Waitress and of our guests
• Always ensure exceptional service, asking for feedback, aiming to the highest guest satisfaction
• Maintain a high standard of personal hygiene & appearance and follow all health and safety company regulations
• Assist and prepare all amenities to deliver them in compliance to our Astra Suites Standards
• Ensures that all special requests are communicated to the kitchen or other involved parties
• Takes orders in a friendly, courteous and efficient manner
• Ability to advise guests of appropriate combinations of food & drinks when requested
• Full knowledge of the food, ingredients & drinks of our menu
• Demonstrate a pleasant & positive professional image to both guests & the rest of the team
• Well presented and professionally groomed at all times
• Communicate any issues, challenges and complaints to Restaurant Manager in a timely manner

QUALIFICATIONS / EXPERIENCE

• Experience of 2 years in a luxury hotel / high-end restaurant
• Ability to comprehend & communicate in English fluently
• Previous experience of POS systems, preferably Micros
• Teamwork spirit
• Highly self-motivated and capable of managing workload, prioritizing tasks.

BENEFITS

• Dynamic & supportive environment
• Accommodation in our staff facilities of excellent standards
• On-shift meal
• Uniform & Laundry services