PURPOSE

• Responsible for the wine service of all F&B service colleagues. Ensures all wines are tasted

and in pristine condition before being served to the guests and supports the outlet to ensure

smooth operation.

KEY RESPONSIBILITIES

• Embrace Jumeirah hallmarks.

• Report to duty on time.

• Attend briefing clarify any questions and share challenges with the team.

• Control and monitor wine orders, stock, and par level.

• Pick up wines from stores after properly checking the order and quantity.

• Maintain wine chillier at the correct temperature.

• Maintain temperature records.

• Communicate any changes required for outlet wine lists and standards in

coordination with outlet managers/Beverage Manager.

• Stock rotation update.

• Minimize wastage by avoiding too many opened bottles.

• Ensure all tables are attended during the service; refilling and fresh orders are taken

throughout.

• Build rapport with Junior Sommeliers and the team to enhance teamwork and smooth

operation.

• Ensure 100% contribution to LQA standards.

• Prepare mise en place well in advance.

• Attend outlet briefings.

• Report feedback and suggestions to the Beverage Manager and outlet managers.

• Send updates on the availabilities and nonavailabilities.

• Ensure wine cabinets are well arranged and kept clean all the time.

• Ensure proper labeling is done for all opened bottles, transfer or report as spoilage

according to set standards.

• Carry out inventories and explain any variances.

• Carry out cleaning of wine chillers for specific outlets assigned.

• Support the service team with their beverage service if needed.

• Support with additional tasks assigned by Beverage Managers.

• Lateral service if required by the team.

• Follow checklists and cleaning schedules.

• Meet deadlines for assigned tasks.

o Train colleagues on wine knowledge

STAKEHOLDER RELATIONSHIPS

Internal: HR, Finance, Stewarding

External: Outsourced Contractors, Suppliers, Guests

QUALIFICATIONS (MINIMUM EDUCATION)

Essential:

• Certified task and group trainer.

• WSET level 3 or equivalent.

• Intermediate level - Microsoft Office applications- particularly Excel and PowerPoint.

• High level of written and verbal business English.

• Complaint handling skills.

• Good tasting skills in wines and spirits of the World

Desired:

• Member of any sommelier association, wine lover association

• Any additional language like French, Italian, German, Arabic, and Russian.

• Extensive wine and beverage knowledge.

• Ability to sell by using techniques.

COMPETENCIES Jumeirah Competencies “ASPIRE”

Adaptable

• Maintaining effectiveness when experiencing changes in tasks or the work environment; able to adjust quickly to new work structures, processes, requirements, or cultures.

Service Orientated

• Genuinely passionate about serving others, understanding, listening, and responding effectively to requests, attentive to detail.

Participative

• Strong team player who understands that excellent service delivery can only be achieved through collaboration and teamwork.

Intuitive

• Maintaining effectiveness when experiencing changes in tasks or the work environment; able to adjust quickly to new work structures, processes, requirements, or cultures.

EXPERIENCE Essential

• 1-2 years of Food and Beverage Experience needed in a premium Fine Dining Establishment in a 5-star Hotel on a Management Level.

• Good tasting skills in wines and spirits of the World

• WSET level 2

The Spirit of Jumeirah – Our Values

Generosity

Strong Work Ethics

Engage and assist guests and Colleagues with Empathy. Perform to the best of your ability upholding the values and goals of the company.

Spend time with Guests where applicable and share your expertise with Colleagues thus fostering trust, respect, and goodwill of Jumeirah.

Communicate effectively

Be polite and courteous while sharing information - start with what is new, different, or important. Be clear, concise, respectful, and professional.

Encouragement & Empowerment

Encourage team members to work together, empower them to make decisions, and create a safe environment for collaboration and teamwork.

Encourage team members to take initiative and contribute.

Diversity

Respects Difference

Shows respect for individual differences, opinions, and perspectives irrespective of cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.

Builds Engagement

Effectively build engagement through collaboration, motivation, recognition, training, work-life balance, and effective communication

Supports Colleague Development

Supports the development of colleagues through the provision of prompt and constructive feedback and sharing own skills, knowledge, networks, and training programs.

Maintains Composure

Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others.

Flair

Responsive

Respond to guest needs promptly and professionally showing customer sensitivity in line with our Values.

Thoughtful

Demonstrates proactive teamwork and collaboration with others, role modeling the belief that the whole of the team is greater than the sum of individual efforts.

Attentive

Stay focused and balance changing or competing priorities and responsibilities.

Delegating Effectively

Assign tasks and proper authority based on individual skill sets while recognizing shared responsibility.

Uncompromising Spirit

The Heart of Jumeirah

Endear guests with high-quality and exhilarating experiences according to Jumeirah service standards during their visit or stay.

Engage emotionally and interact proactively with Guests with positivity thus personalizing their experience. Empower guests through exceptional service thus creating heart-rendering moments.

Creative Decision Making and Problem Solving

Strategic mindset and competitive drive to think of innovative ideas and solutions for everyday work problems that contribute to ongoing continuous improvement and add value to the guest's overall experience.

Thinks Innovation

In Spirit of Jumeirah, understands the SMART goals and objectives and follows through demonstrating enthusiasm and energy to meet them in an organized and methodical manner.

Delivers Against SMART Goals

In line with Spirit of Jumeirah, understands the SMART goals and objectives and follows through demonstrating enthusiasm and energy to meet them in an organized and methodical manner.

Passionately Pursues Perfection

Actively works towards ambitious personal goals, and shows enthusiasm and energy toward all aspects of work. Shows drive to make a difference to others at work.