At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the role

To ensure the coordination of the housekeeping department is monitored and kept updated via notice boards, standard reports and communication to the respective areas as per resort standards.  Ensuring all requests to the housekeeping department is handled in an efficient and correct manner as per resort standards. Ensuring that daily morning and evening allocations are organized before the appropriate shift start.

Key Duties and Responsibilities

• To attend to duty on time in correct uniform and well groomed.
• Attend daily briefing at the beginning of each shift.
• Be fully trained on resort standards and procedures required to carry out daily tasks.
• Prepare all daily task sheets as per hotel standards and requirements for the appropriate shift
• Monitor, update and correct status of guest rooms as per daily instructions.
• Answer calls, forward requests and ensure the requests are followed up and completed as per resort standards.
• Communicate correctly with department supervisors and managers throughout the day ensuring that all information is updated and communicated to the correct area efficiently.
• Be trained to carry out all required system tasks in the resort Opera system.
• To be fully competent in using the paging system
• Carry out proper handover between shifts.
• Have thorough knowledge of all tasks and areas of housekeeping ensuring all information is communicated correctly to the correct areas.
• Carry out and complete all daily assigned tasks as per resort standards.
• Be flexible in scheduling as per resort requirements.
• Follow resort health and safety policies and procedures.
• Attend training when required by the resort.
• Carry out any other job-related duties when requested by the resort.
• May be requested to do administration duties.

Skills, Experience & Educational Requirements

• At least School certificate
• Strong interpersonal skills
• Organizational skills
• Strong administrative abilities
• Ability to have a strong customer focus
• Leadership abilities
• Strong communication skill