F&B Service Manager

About the hotel:

Located in the heart of the Ionian Islands, specifically in Tsilivi, one of the most central areas of Zakynthos, the Karras Grande Resort promises to enchant even the most discerning guest. With 134 rooms and 3 pools, it creates moments of relaxation for the visitor, who also has the option to dine at the Basilico a la carte restaurant or at the Il Gusto buffet. The combination of excellent service from the staff and the hotel's amenities is sure to create an unforgettable hospitality experience for guests.

Key Responsibilities:

• Ensuring that all F&B Procedures are followed continuously and in the correct manner, by all team members, aiming for the highest customer satisfaction.
• Organizing, coordinating, guiding, and supervising the staff of the department, making sure that the team spirit remains high.
• Participating in the process of onboarding, and training new team members for the Food & Beverage team.
• Ensuring that department employees properly execute all procedures related to mise-en-place, cleanliness, organization, and preparation of all department facilities, equipment, and utensils before, during, and after service.
• Actively participating in all F&B service functions (welcoming guests, taking orders, serving food and drink orders, billing, room service, refiling etc.) in times of high workload or when covering the day off of an F&B employee.
• Monitoring and maintaining the minimum stock of the F&B supplies and consumables, to ensure the guests’ satisfaction and a smooth and uninterrupted operation of the F&B outlets of the hotel.
• Developing and maintaining the department's work schedule in collaboration with the Operations Manager, ensuring both the smooth operation of the department and compliance with labor laws (e.g., 11-hour rest between shifts) and employee agreements (e.g., work hours, designated days off). Communicating promptly with department employees regarding any shift changes, overtime, absences, illness, etc.
• Timely and effective handling of special guest requests and complaints.

Qualifications:

• Degree in Hospitality Management or relevant field.
• Minimum 2 years of experience in a similar position in a 4* boutique hotel.
• Very good knowledge of food safety and hygiene practices (a HACCP certification would be considered as a plus).
• Good knowledge of Wines, spirits and coffee (a relevant certificate would be considered as a plus).
• Excellent written and verbal communication skills both in Greek and English language.
• Very good use of MS Office and relevant hotel POS and billing software (Preferably Micros).
• Strong leadership and interpersonal skills.

Benefits:

• Single accommodation with A/C & Wi-Fi access
• Three meals daily in the staff restaurant
• Great Opportunities for career development within the company

All applications are considered strictly confidential. After careful consideration of all the received resumes, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​