Key Responsibilities:

1. Warm Welcome: Greet and welcome guests with a friendly and welcoming demeanor, making them feel valued and comfortable from the moment they arrive.
2. Seating Arrangement: Efficiently manage the seating arrangement to optimize table turnover and accommodate guest preferences, such as outdoor or indoor seating.
3. Reservation Management: Confirm and manage restaurant reservations, taking into account the availability of tables and guest requests.
4. Knowledgeable Assistance: Provide guests with information about the restaurant's menu, specials, and any promotions, as well as answering general questions about the hotel and local area.
5. Guest Relations: Attend to guest needs and special requests, ensuring their dining experience is exceptional and memorable.
6. Cleanliness and Presentation: Ensure that the restaurant entrance and waiting area are clean, organized, and well-maintained, creating an attractive and welcoming ambiance.
7. Communication: Collaborate with the restaurant staff, servers, and kitchen team to manage guest flow and provide them with a smooth dining experience.
8. Problem Resolution: Handle guest complaints and issues professionally, addressing them promptly and in a manner that reflects the hotel's commitment to guest satisfaction.
9. Multitasking: Be able to handle multiple tasks simultaneously, such as managing reservations, walk-in guests, and answering phone calls, all while maintaining a friendly and attentive presence.

Requirements:

• Proven experience in a similar role, preferably in a high-end restaurant or hotel setting.
• Excellent communication and interpersonal skills.
• Proficiency in multiple languages is a plus, with English being essential.
• Neat and professional appearance.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and the ability to prioritize tasks efficiently.
• An understanding of customer service principles and a dedication to exceeding guest expectations.
• Basic knowledge of restaurant service and dining etiquette.

Benefits:

• Competitive compensation.
• Accommodation in Vencia Boutique Hotel premises.
• Ongoing training and development opportunities.
• A friendly and supportive work environment.

If you are a personable and service-oriented individual who enjoys providing excellent hospitality, we would love to have you join our team at Vencia boutique Hotel. Please submit your application, including your resume (with a recent photo) and a cover letter explaining why you're the perfect fit for this position at hr@vencia.gr