Main Responsibilities

•    Handling guests’ requests or queries
•    Follow up with guest to ensure satisfaction with guest-related issues. 
•    Ensure high levels of guest service and evaluate guest satisfaction.
•    Assist with room allocation for arriving rooms, including the organization of arrivals and departures. 
•    Coordinate with Housekeeping to track readiness of rooms for check-in. 
•    Act as the first point of contact for the Guust Relations and Front Office teams for complaint handling.  
•    Ensuring all ISO procedures are carried out including all front office daily paperwork and money handling.  
•    Assist with scheduling of the department
•    Supervise and motivate team members to achieve excellence.
•    Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. 
•    Assist the Front Office Manager with any tasks required
•    Reports to the Front Office Manager
Qualifications and Experience
•    Previous experience in supervisory position in hospitality (Front Desk and/or Guest Services)
•    Degree or Diploma in hospitality or any other related field. 
•    Well-developed leadership skills.
•    Excellent organizational, planning and communication skills.
•    Ability to work well under pressure and keep calm in difficult situations.
•    Outstanding service orientation with the ability to focus and deliver on guest satisfaction.

Benefits
•    Attractive remuneration package.
•    Free meals.
•    Learning & Development opportunities.
•    Various discounts provided within the Resort.

If you are interested, please submit your CV at the e-mail: hrm@aliathonresort.com