Purpose:

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as
information regarding preparation methods.

Main Tasks and Responsibilities: 

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid
descriptions of each item’s, origin, taste, and preparation methods; communicate guest orders
including any special needs or requests to the kitchen using the hotel’s point-of-sales system;
coordinate food timings; check completed kitchen orders with the guest’s original order; transport
items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and
appropriately to guest concerns and requests.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle
voided checks or complimentary meals.
• Breakdown, clean and set-up of tables, buffets, and food stations.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of
Conduct as set forth in Impact.
• Work harmoniously and professionally with co-workers and supervisors
• Take guest reservations.
• Plate and prepare food items.