Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Sommelier will assist the Head Sommelier to drive the development of an innovative and unique wine program. He/she will be responsible for the smooth running and leadership of the service of the designated outlets with service excellence, to deliver business objectives and financial success.

Duties & Responsibilities:

• Drives kind and generous service in always treating both guests and colleagues in a respectful manner.
• Ensures active and regular communication with the team through daily line ups.
• Ensures that the wine list and wines by the glass suggestions are consistently updated.
• Displays excellent food and wine knowledge, being able to recommend and match appropriate wines with the chosen food to all guests.
• Conducts regular wine trainings for Front of House and Bar colleagues.
• Ensures that all beverages are correctly charged.
• Ensures appropriate processes and systems are in place to deliver both revenue and profit margins as per budget projections.
• Handles all duties relating to ordering, requisitions and return of unusable beverages, maintaining sufficient stock levels and mise en plase.
• Is cognizant of quality and cost control through close liaison with the Purchasing and Logistics Director.
• Ensures that all beverages are stored securely.
• Ensures that the cellar is always kept stocked, clean and in the appropriate operational order.
• Organizes the cellar and all related paperwork in an efficient manner to ensure successful monthly stock takes.
• Daily liaison and partnership with the kitchen team to share information, best practice and ensure a harmonious relationship between culinary and service teams, resolving any concerns after and not during service.
• Attends all internal and hotel meetings required according to meetings schedule.
• Partners with the People & Culture and Learning & Development team to ensure all Mandarin Oriental programs are actively supported and attended by the team.
• Ensures service and Back of House areas are always kept clean and work is conducted according to the Mandarin Oriental standards of FLHSS.
• Reports and follows up all maintenance defaults to ensure efficient and professional delivery of service.
• Assists the Head Sommelier with completion of office admin work.
• Performs any other reasonable duties as required by Management.

Qualifications / Experience:

• EU passport or valid Residence Permit is mandatory in order to work in Greece.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Minimum of 2 years' working experience in a similar managerial capacity, in a luxury hotel / restaurant operation.
• WSET Level 2.
• Local and international food and beverage awareness.
• Excellent communication skills both written and spoken in English and Greek.
• Advanced knowledge of Microsoft Office Suite; Outlook, Word, Excel and PowerPoint.

Behavioural skills / attributes:

• Able to work flexibly.
• Service oriented with an eye for details.
• Strong problem-solving skills.
• Strategic agility and ability to make quality decisions.
• Effective time management, organizational and communications skills.
• Emotionally intelligent – especially across different cultural groups, high-net worth and / influential guests, nationalities and stakeholder interests.
• Highly self-motivated, professional, and capable of managing their workload and prioritizing tasks.
• Well presented and professionally groomed at all times.

Benefits:

We offer exciting benefits including and not limited to:

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.