Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Mixologist will assist the Head Bartender in driving the development and maintenance of an innovative and unique beverage program. He/She is also responsible for the smooth running of the service of the designated outlet with service excellence to deliver business objectives and financial success.

Duties & Responsibilities:

• Retrieves completed food and/or beverage orders from kitchen or bar; confirms accuracy of order and delivers to guests with appropriate condiments. When serving beverages, abides by all liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Greets guests in a friendly and courteous manner and explain if necessary any specials and/or bar promotions.
• Records the details of the order from guests, repeating as necessary, to check for accuracy.
• Prepares drinks in accordance with the guest's order.
• Is responsible for mixing drinks, serving drinks, serving food, cleaning bar, setting up and breaking down the bar.
• Replenishes beverages as necessary and checks with guest for overall satisfaction.
• Makes sure that all silver and glasses are wiped and spotless.
• Maintains all bar environment and equipment clean and tidy, assists guests when they have questions about the menus/wine list/liquor and cocktails, takes order from guests, anticipates their needs and addresses them accordingly.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Maintains the cleanliness of the bar area at all times and the stock of supplies and beverages.
• Reports all suspicious persons or activities and hazardous or unsafe conditions to the management.
• Understands and follows the laws and guidelines for beverage service.
• Provides excellent service at all time to all of our guests.
• Assists guests courteously and efficiently.
• Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Responds to all guest questions. Provides guest assistance, directions and information as requested when working in public areas.
• Has extensive knowledge of food and beverage, in order to service and up sell our product, including liquors and cocktails.
• Assists bar and lounge cocktail servers when necessary.
• Attends all food and beverage training classes.
• Follows the posted opening and closing duties and side work sheet.
• Attends the daily pre meal/communication meeting and the monthly department meeting.

Qualifications / Experience:

• EU passport or valid Residence Permit is mandatory in order to work in Greece.
• 2 years' previous bartending experience in a luxury hotel setting required.
• Extensive knowledge of beverage/mixology.
• Ability to work a flexible schedule consisting of am, pm, weekend and holiday shifts.
• Wine and Liquor knowledge.
• Excellent communication skills both written and spoken in English and Greek.

Behavioural skills / attributes:

• Able to work flexibly.
• Service oriented with an eye for details.
• Strong problem-solving skills.
• Strategic agility and ability to make quality decisions.
• Effective time management, organizational and communications skills.
• Emotionally intelligent – especially across different cultural groups, high-net worth and / influential guests, nationalities and stakeholder interests.
• Highly self-motivated, professional, and capable of managing their workload and prioritizing tasks.
• Well presented and professionally groomed at all times.

Benefits:

We offer exciting benefits including and not limited to:

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.