Your main responsibilities
Allocate rooms 2 days prior to guest arrival and resolve any overbooking issues promptly and efficiently.
Conduct regular rate checks.
Communicate with guests via email regarding room allocations, requests, preferences and ensure all guest requests and preferences are updated in Opera profiles.
Create and maintain the Room Changes Report.
Execute room changes on a day-to-day basis.
Manage printed materials and equipment inventory and place orders for supplies as needed.
Update employee’s presence records daily.
Post and manage lost and found items for guests and keep the relevant records.
What will you bring?
Previous experience as a Back of House Manager or similar role preferably in a 5* luxury hotel.
Degree in Hospitality Management / Tourism.
Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
Fluency in English with an additional language being a plus.
Strong communicative, interpersonal, managerial & problem-solving skills.
What we offer
Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.