Mar-Bella Collection: A family-owned group of four award winning five-star luxury hotels, dotted around the Ionian Sea in Greece & curated to suit the ever-changing needs of guests across different stages of their life. The iconic MarBella, perfect for families and multi-generational groups, the adults-only Nido, a Small Luxury Hotel of the World, and Avali, the latest addition to the Mar-Bella Collection portfolio are located on the island of Corfu. Elix is on the Ionian coast of mainland Greece and lays in a stunning location above Karavostasi beach between Parga and Syvota.

Mar-Bella Collection is looking for a passionate Front Office Manager to join the Avali hotel team for 2025 in Corfu.

Duties & Responsibilities:

• Supervise the operations & SOPs of reception, guest relations, porters & doorman team
• Oversee the daily operations of the front office, including guest check-in, check-out, room assignments, and special requests.
• Manage and mentor the front office team, ensuring high performance and excellent customer service.
• Ensure that all guest inquiries, complaints, and requests are handled professionally and efficiently.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and timely room readiness.
• Handle VIP arrivals and ensure personalized service for high-profile guests.
• Implement and maintain hotel policies, procedures, and standards at the front office.
• Monitor and manage front desk scheduling, ensuring optimal staffing levels to meet guest needs.
• Oversee the accuracy of guest billing and room charges, ensuring that all financial transactions are properly recorded.
• Monitor guest satisfaction scores and respond to feedback, taking necessary actions to improve service.
• Stay updated on hotel policies, local tourism information, and current events to provide information to guests.
• Assist with staff recruitment, training, and development for the front office team

• Degree in Hospitality Management or related field is preferred.
• At least 3-5 years of experience in a similar role within a boutique or luxury hotel setting.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of front office systems (PMS) and hotel management software.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.
• High attention to detail and organizational skills.
• Positive attitude and strong work ethic.
• Ability to remain calm under pressure and resolve guest issues diplomatically.

• Competitive remuneration package
• Dynamic & highly professional environment
• Career development opportunities
• Single room accommodation & meal plan provided