Katikies group, for 35 consecutive years, has been one of the most reliable tourist destinations of high standards worldwide, holding a leading position in the most beautiful tourist spots of our planet, on the islands of Santorini and Mykonos. With eight luxury 5-star hotels, seven under the Katikies Luxury Hotels brand and one under the Nikki Beach Resort & Spa, with a total capacity of over 240 beds, the Katikies group stands out in terms of quality hospitality services. It has been voted and awarded repeatedly over the last 9 consecutive years by the international magazine Travel & Leisure with 6.1 million readers per month, as well as by Condé Nast Traveler with 1.2 million readers respectively. At the same time, the international organization of luxury tourist accommodation around the world, The Leading Hotels of the World, ranks the Katikies group in the world, in the first place for the years 2019 and 2020, while the group faithfully follows its strict standards.

Katikies is looking to recruit for the season 2024

Concierge

Job Responsibilities:

• Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.
• Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner reservations; arranging for ordering and delivering flowers, amenities; ensuring delivery of parcels and special deliveries to guest rooms; arranging for limousine, airport, and other transportation.
• Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently; assist guests with booking changes and inquiries regarding reservations.
• Provide personalized solutions; build full knowledge of Resort and hotel facilities, services, and local area.
• Offer any kind of assistance to the Front Office department; collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests.
• Ensure guest information is updated and accurate at all times.
• Uphold the highest ethical and professional standards.
• Always maintain a high standard of personal appearance and hygiene.
• Ensure excellent response to all guest requests / complaints.
• Maintain confidentiality of guest’s information and follow proper protocol.

Job Requirements:

• Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Hotel
• Excellent knowledge of English language; a second language will be considered as an asset (Especially if speaks Mandarin)
• Computer literacy and experience in Opera / Fidelio programs.
• Strong interpersonal and organizational abilities, problem solving and multitasking.
• Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results.

Katikies Offers:

• Competitive compensation package based on qualifications and experience.
• Accommodation at fully equipped apartments
• Daily meals
• Pleasant working environment
• Supportive management
• Training and career development
• Excellent opportunities for career progression

All applications will be treated in strict confidentiality and only suitable candidates will be contacted.

If you want to be part of KATIKIES team, please send us your CV.