The Rroles:

Part of the Supply, Stay & Conciergerie business unit, the Destination Manager is a critical role at Le Collectionist, acting locally as the brand ambassador. The destination manager will consistently deliver company service and operational standards, guaranteeing the highest guest satisfaction. You will lead, monitor, and coordinate the Local resort team composed of on-site Cconcierges, local Representatives, and Runners.. overseeing day-to-day operations and reporting to the Regional Director. 

Missions:

This position is open for 6 months: From April 01 to September 30, 2025.

Set up & coordinate the in-resort team before the season

• Recruit and onboard onsite teams and organize in-house training matching Le Collectionist standards. 
• If needed, ensure office space, cars, and housing match the allocated budget.
• Implement company tools and adapt routines to the team. 
• Source, compile and contract with contractors and 3rd parties when applicable (cleaning & needed 3rd parties for the season).  
• Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations.
• Manage resort accounts, cash floats, and operating budgets
• Liaise with the regional management team. 
• Order amenities & marketing goodies needed from the central office (bizops). 
• Overseas in resort stock management.
• Organize welcome baskets, local contracts, or regional/central offices when needed.
• Organize pre-arrival team meetings to coordinate weekend arrivals.

Ensure a smooth in-season run and focus on an optimal guest experience.

• Overseas properties pre-season house inspection with supply team support to ensure all houses are ready and up to Le Collectionist’s standards. 
• Support pre-arrival teams with sourcing/testing services and experiences that match company standards.   
• Support destination and property sales training. 
• Supervise the welcoming of each of our customers while adhering to Le Collectionist brand standards, Dispatching Check-in & check-out amongst the team, and ensuring all guests are being welcomed according to Le Collectionist standards and processes. 
• Ensure all properties are ready up to standard and personalized as per guest’s requirements before check-in. 
• Customer experience management: act as the guardian of the quality of guest reception and the effective resolution of any issues related to the property and services raised during their stay. This includes supporting your teams in responding to extra concierge services, dissatisfied customer requests, and assisting with their complaints. Handle post stay damages and litigation with the support of our guest relation team. 

Profile:

• An interest in, or sensitivity to, the luxury and hospitality sector
• Bilingual fluency in English and French is preferred. French and knowledge of a third language is a plus.
• Experience(s) in luxury rental management
• Valid driving license
• Highly organized and punctual
• Hospitality skills and know-how
• Strong leadership skills with a history of effectively managing and developing teams
• Excellent communication skills, both written and oral, to establish strong relationships with customers
• Proficiency in CRM tools: experience with CRM software preferred

Work Schedule and Specifics ⚠️

Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Work is organized in rotation with the rest of the onsite team, and overtime may be recovered.