In your department:

• Ensure all guests, receive personalized services from arrivals to departures and everything in between.
• Conduct a flawless check -in and check out process.
• Provide information about amenities, area and venues and promote services.
• Effectively resolve any guest concern and ensure timely follow up.
• Proactively plan and react promptly to guests’ requirements and inquires.
• Escort guests to their rooms, informing them about our resort's events and services.
• Promote our resort's events and special/theme nights.

Our People & Culture:

• Encourage and build mutual trust, respect, and cooperation among team members.
• Must possess a positive attitude and have the ability to work with people from a diverse background
• Flexible and willing to take the extra step and support the team.
• Open to receiving feedback and maintaining a continuous-learning attitude.

Skills and qualifications to help you succeed:

• This role generally requires a relevant degree in Hotel/Tourism.
• Previous similar experience in a luxury hospitality environment is essential.
• Proficiency in English; knowledge of other languages will be considered a plus.
• Excellent problem-resolution skills and ability to quickly work around different solutions, are critical success factors for this role.
• Requires the ability to be flexible and adapt to change.

What we offer:

• A very pleasant and long season (approximately 7 months)
• Accommodation in single or double room according to the level (in case the selected candidate is from a different area)
• Transportation from/to accommodation to/from the hotel
• Car parking - in case you have your own car.
• Free meals - even on your days off
• Training - both online as well as classroom - for a variety of topics
• A working environment which supports your professional growth
• Use of Hotel premises (as per relevant policy)
• Opportunities to work abroad during the winter, in one of the hotels we exchange talent with.