In a nutshell:

The Front Office Manager plays a pivotal role in shaping guest experiences at Daios Cove. Reporting to the Rooms Division Manager, they are responsible for driving the front office team’s performance in both daily operations and long-term initiatives. Strong leadership and problem-solving skills are essential, along with the ability to communicate effectively and inspire the team to deliver exceptional service.

Some of the responsibilities you will be entrusted with:

• Lead and manage front desk staff, including scheduling, training, and supervision.
• Handle guest inquiries, special requests, and complaints to ensure high satisfaction.
• Oversee efficient check-in/check-out processes, including payment and reservations.
• Perform administrative duties such as record-keeping, reporting, and budget management.
• Train and develop front office staff to enhance skills and performance.
• Ensure quality standards for cleanliness, organization, and professionalism.
• Manage property management and reservation systems; troubleshoot issues.
• Collaborate with other departments to coordinate guest services.
• Handle emergency situations, ensuring guest and staff safety.
• Seek opportunities for continuous improvement and implement guest feedback. Delivers excellent guest service throughout the guest experience touchpoints and acts as role model for the team.

Our People & Culture:

• Interviewing and onboard potential or new hires following people & culture department guideline.
• Lead, coach and manage Front Office team to ensure all standards and operating procedures are adhered to.
• Solicits team member feedback, utilizes an “open door policy” to identify and address team member problems or concerns.
• Experience working with diverse backgrounds, respecting cultural differences, beliefs, and practices.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Skills and qualifications to help you succeed:

• This role generally requires a relevant degree in Hotel/Tourism.
• Equivalent experience in hospitality environment – at least of 3 years as front office or guest relations manager.
• Proficiency in English; knowledge of other languages will be considered a plus.
• Leadership skills along with the ability to motivate a team into high performance.
• Excellent problem- resolution skills and ability to quickly work around different solutions, are critical success factors for this role.
• Requires the ability to be flexible and adapt to change

What we offer:

• This is a 8-months contract with the potential to become annual.
• Accommodation (in case the selected candidate is from a different area)
• Training - both online as well as classroom - to a variety of topics
• A working environment which supports the professional growth
• Use of Hotel premises (as per relevant policy)