Empiria Group is seeking to hire for the Headquarters
Reservations Executive
About us:
Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.
For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.
At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.
About the role
The Reservations Executive responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms.
Key accountabilities:
- Provide excellent customer service over the phone and via email, responding to all guest queries.
- Generate required paperwork, including invoices, refunds, and credits, for customer and internal purposes.
- Ensure proper filing and document management according to company procedures.
- Participate in all company training programs to stay current with industry best practices and product knowledge.
- Demonstrate in-depth knowledge of the company’s facilities, services, and philosophy to deliver a personalized experience tailored to guest needs.
- Support the reservations team in managing room inventory and revenue optimization.
- Assist in maximizing hotel revenue by ensuring effective use of the Property Management System (PMS), Channel Manager, and Extranets.
- Oversee availability and ensure alignment with revenue strategies
- Compile and provide detailed reports to support business decision-making and performance evaluations.
Skills & expertise:
- At least 2 years of experience as a Reservations Agent or Executive within th hospitality industry.
- Excellent knowledge of English language. Any additional languages is considered an asset.
- Proficient knowledge of PMS (Opera, Fidelio), Channel Manager, and Extranets.
- Excellent knowledge in Microsoft Office
- Ability to work in a fast-paced, multi-tasking environment while maintaining attention to detail.
Candidate’s Profile:
- Ability to work under pressure and meet deadlines in a fast-paced environment
- Team player and solution oriented
Empiria Group’s difference:
- Competitive remuneration package & benefits
- Ongoing training
- Career prospects on a transparent & collaborative working environment
- Great Opportunities for career development within the company or other hotel members of Marriott International.
At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.
You provide the talent as we flourish the skills to unleash your full career potential.
Join our path of excellence!