Για εργοδότες
Telephone Operator
ΠάφοςΤοποθεσία
Πάφος
πριν 15 μέρες
Ημ. ανάρτησης
πριν 15 μέρες
Entry / ΑρχάριοςΕπίπεδο εμπειρίας
Entry / Αρχάριος
Εποχιακός/ήΤύπος απασχόλησης
Εποχιακός/ή
ΤουρισμόςΚατηγορία θέσης
Τουρισμός

Thanos Hotels & Resorts is seeking to recruit a Telephone Operator for the Anassa Hotel.

Job Role

Operating the telephone call center / Switchboard for all incoming and outgoing lines for internal or external use and any other relevant duties in a smooth, pleasant, efficient and professional manner.

Duties & Responsibilities

  • Answers incoming calls and greets callers in the defined manner
  • Transfers calls to guest rooms, company officials or departments
  • Places outgoing calls
  • Gives customers assistance by answering their inquiries and other concerns
  • Keeps track of in-house guest details with respect to putting through telephone calls
  • Understands the telephone switchboard operations
  • Takes and passes on telephone messages to guests or company officials promptly and efficiently
  • Logs all wake-up call requests and performs wake-up call services
  • Be aware of daily and future events for the hotel, restaurant, and special events
  • Assists in reporting telephone equipment or service complaints and problems
  • Updates Hotel’s internal telephone directory
  • Receives and sends faxes for guests or company officials and ensure that the reports are delivered to the correct person
  • To be fully aware of and adhere to health and safety, fire rules and procedures
  • In the event of emergencies to arrange the calling up of the proper authorities and officials
  • Knows what action to take when an emergency call is required
  • Identifies and reports technical problems to the relevant Department. Follows up that these have been rectified.
  • Prepares Guests’ Welcome and Departure Letters (email)
  • Updates the in house report on a daily basis
  • Keeps a polite and courteous and warmly manner when answering the phone
  • Follows hotel’s grooming and personal hygiene standards
  • Carries any other duties as and when assigned by Supervisors and Front Office Manager


Requirements

  • Previous experience in a similar position will be considered an advantage
  • Excellent knowledge of Greek & English Language
  • Knowledge of any other language will be considered an advantage.
  • Excellent communication and interpersonal skills
  • Friendly and welcome personality
  • Teamwork spirit
  • Passionate in delivering exceptional levels of guest services


What we offer

  • Attractive remuneration package
  • Provident Fund
  • Staff discounts at Hotels & Kult Boutiques
  • Free meals on duty
  • Employee Appreciation Program and Reward Scheme
  • Great work-life balance
  • Comprehensive new staff induction programmes
  • Group-wide professional development opportunities across countries and properties
  • Continuous training opportunities

 

If you are interested please click APPLY below or call (+357) 26888205 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus

Σχετικά tags
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ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Telephone Operator
Πάφος
πριν 15 μέρες
Entry / Αρχάριος
Εποχιακός/ή