Are you passionate about providing exceptional service and creating unforgettable experiences? Medusa  Beach Resort and Suites is looking for a vibrant and enthusiastic Front Office Agent to join our dynamic team in Naxos Island !

As a Front Office Agent, you will be responsible for providing exceptional customer service to our guests ,from warmly greeting arrivals to efficiently handling check-ins and processing payments and offer valuable information to enhance their stay. 
 Join us in delivering personalized service that will turn ordinary moments into extraordinary memories!

Your Responsibilities

• Greet guests and assist with check-in and check-out procedures
• Respond to guest inquiries, provide information and suggest activities and excursions
• Handling daily email and messages
• Handle guest complaints and ensure prompt resolution
• Maintain accurate guest records and handle financial transactions
• Organize and coordinate guest transfers and transportation
• Ensure that guests receive personalized attention and that their needs and expectations are met

Requirements

• High school diploma or equivalent required; degree in Hospitality Management or related field preferred
• Minimum 2 years of experience in a front-office/customer service role, preferably in 4 or 5-star hotel 
• Advanced use of Greek language, both oral and written
• Excellent verbal and written communication skills in English; additional languages are a plus
• Proficient in computer programs such as Microsoft Office and hotel property management systems ( Opera , Fidelio )
• Strong customer service skills, including active listening and problem-solving abilities
• Demonstrated ability to work independently and as part of a team, with a positive and proactive attitude.

Personality Profile

• Strong communication and interpersonal skills
• Sales oriented
• Strong organizational and time management skill
• Positive mindset
• Teamwork spirit

Benefits

• Competitive Remuneration Package
• Accommodation and Meals
• Continuous training and development opportunities
• Supportive management
• Pleasant working environment
• Employee Recognition Programs
• Uniform
• Discounts and Family Rates