The Hotels of Grande Bretagne and King George are two of the most historic hotels of Athens, international renown for services and attention to our customer experience. The Hotel Grande Bretagne and King George are members of the Luxury Collection brand of Marriott International, Inc, with more than 500 Associates. The Hotels have a total of 422 rooms and suites, exquisite banqueting facilities, famous outlets, the famous Alexander’s Bar, and the rejuvenating GB Spa.

Our Hotels’ team seeks to fill the position of:

Assistant Banquets Manager

Will be reporting to the Multi Property Director of Catering Services

Duties and Responsibilities to include:

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Support in the scheduling of banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Supports in the monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in the development and implementation of corrective action plans.
• Attends and participates in all pertinent meetings.

Additional Duties to support on:

• Compliance with all Local law safety regulations for food safely, food handling and Allergen compliance.
• Compliance with quality assurance expectations and standards.
• Accordance with company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identification of new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Maintenance of inventory and purchase orders log.
• Installation, maintenance, and conduct of preventative maintenance on, and recommend replacement of tools, appliances, and equipment.
• Inspection of tools, equipment, or machines (e.g., to identify defects).
• Motivation of team and creation of a positive, and productive working relationships with other employees and departments.
• Deliverance of team Training initiatives on F&B Service standards, Customer Satisfaction, and all Health and Safety
• Assistance in preparation and running of safety drills

The successful candidate should possess the following knowledge, skills and attributes

• Degree in Hospitality Management or a related field
• At least 3 years of working experience in a similar position in the hospitality sector, preferably in an international, luxury environment, supervising a team of 30 or more.
• Excellent command of the English language certified at minimum of Proficiency level
• Excellent command of the Greek language
• Working knowledge of Micros
• Strong people and project management skills
• Problem solving skills. A can do attitude is a must.
• Organizing skills and coordination ability
• Analytical, numerical skills and attention to detail
• Interpersonal communication skills, integrity and commitment

We confirm utmost confidentiality for all applications as per EU GDPR directive, and all local laws for personal information

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.