The Role

The Front Office Agent delivers a great guest experience and represents the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay.

Responsibilities:

• Check in and check out guests with friendly manner, following the procedures of the hotel.
• Issue card keys, register the guests
• Answer to guests’ requests and questions by phone or at the desk with smile, kindness and readiness to help.
• Keep track of messages, update guest profiles and booking information and inform guests accordingly.
• Handle all types of payments with caution and issue all kinds of invoices by informing guests accordingly.
• Deal with Cash Register during and at the end of the shift and make sure it is according to Accounts’ and FOM’s directions.
• Communicate with telephone operator, guest relations, housekeeping, maintenance, and food & beverage outlets to receive and give information about guests’ requests, issues and questions.
• Be aware, informed, alert and updated about the services, facilities, amenities Miraggio offers to the guests and external visitors and the costs, procedures and regulations.
• Follow the MEMOs of FOM and make them practice at work.
• Try to upsell and cross sell by adding additional revenue to the hotel’s income.

Requirements

• Bachelor's degree (National or International university/ AEI or TEI)
• 3-5 years minimum experience on similar position , leadership in hospitality strongly required
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Exceptional communication (both verbal and written), negotiation and administrative skills
• Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
• High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.

Incentives and fringe benefits:

• Competitive remuneration package
• Accommodation according to origin (out of Halkidiki)
• Dynamic, friendly and highly demanding professional working environment
• Meals during hotel operating period

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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