Don’t ride the wave. Be the one who starts it.

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations. We are looking for an experienced and talented individual as a Front Office Manager to join the award-winning 5* Atlantica Beach Resort team in Kos island for the season 2025.

A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.

Responsibilities

• Lead and manage the front office team, including receptionists, concierge, and other support staff.
• Provide training and ongoing support to ensure staff is well-prepared for their roles.
• Coordinate with other departments to manage room availability and optimize occupancy rates.
• Monitor front desk operations to guarantee proper staffing and coverage.
• Oversee billing processes, ensuring accuracy and compliance with financial policies.
• Keep staff updated on industry trends, service standards, and company policies.
• Conduct regular inspections to ensure the front desk's cleanliness, organization, and professionalism.

 Requirements

• Bachelor's degree in hospitality management, business administration, or related field.
• Minimum of 3 years of experience in a management or supervisory role of a similar position
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
• Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
• Knowledge of hospitality industry best practices, including customer service and guest experience.
• Fluent in English, additional languages a plus.

Benefits

• Competitive salary and other benefits (as per local legislation)
• Advanced opportunities for professional growth
• Accommodation (if necessary) and board
• Participation in educational programs
• Diverse and multicultural environments
• Professional skills development