Job Overview: As the Front Office Manager at Semiramis, you will oversee the daily operations of the front office team, ensuring efficient and seamless guest service from check-in to check-out. You will lead a team of receptionists, maintaining high standards of service and guest satisfaction.

Key Responsibilities:

• Supervise and manage the front desk team to ensure smooth and efficient operations.
• Greet and assist guests, ensuring that their needs are met and expectations exceeded.
• Ensure proper handling of guest check-ins and check-outs, and resolve any issues promptly.
• Handle guest inquiries, complaints, and requests, providing solutions and service with a positive attitude.
• Train, motivate, and develop front office staff to deliver exceptional customer service.
• Participate in the preparation of the annual departmental operating budget plan and in Yield and Revenue meetings.
• Maintain and monitor the front office budget and reports, ensuring all financial records are accurate.
• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts
• Screens, interviews and selects potential staff for the department
• Coordinate with other hotel departments to ensure that guest needs are met in a timely manner.
• Ensure that the front office operates in compliance with hotel policies and procedures.
• Handle emergency situations and guest requests efficiently, ensuring a seamless experience.

Qualifications:

• A degree in Hospitality Management or a related field
• 3-5 proven experience in a front office or guest services role, in a managerial position in a luxury hotel.
• Strong leadership and communication skills.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Knowledge of OPERA or any other hotel management software and MS Office applications.
• Fluency in English (knowledge of additional languages is a plus).

What We Offer:

• Competitive remuneration package.
• Opportunity for career growth and development within a reputable company.
• A dynamic and supportive work environment.