Santo Collection Resorts & Villas, a collection of sustainable and luxury hotels in Oia of Santorini and member of the award-winning Metaxa Hospitality Group invites you to join its team. Santo Collection Resorts & Villas is looking for full year employment:

 Sales & MICE Coordinator

Position Summary:

We are seeking a proactive and highly organized Sales & MICE Events Coordinator to join our Sales team. In this dynamic role, you will play a vital part in ensuring the seamless coordination of sales tasks at hotel level and the flawless planning and execution of Weddings, Celebrations & MICE Events hosted at the property. Reporting to the Senior Sales Manager, you will act as a central liaison between the Sales Cluster Office, hotel departments, clients, and partners to deliver exceptional guest experiences. This position combines sales support with event operations coordination, requiring strong communication skills, impeccable organizational abilities, and a passion for delivering unforgettable guest experiences.

Key Responsibilities:

Sales Coordination:

• Organize and conduct site inspections for TOs, TAs, FAM TRIPS, prospective MICE clients provide detailed follow-ups, including professional outcome reports.
• Prepare wedding/ celebration offers in collaboration with Hotel Operation team to respond to client requests.
• Handle the correspondence of wedding/ celebration requests, with the aim of confirming the event to the hotel premises.
• Prepare wedding/ celebration agreements in collaboration with the Sales team.
• Ensure that agreed payment terms of the wedding agreement are honored.
• Maintain accurate and up-to-date client records, including contracts and agreements.
• Ensure the availability of sales kits for client visits and other promotional needs.
• Support, Sales & Marketing team on any other tasks needed.
• Update the hotel’s content online and offline (hotel website, OTAs, Tour Operators, etc.).

MICE Operations Coordination:

• Collaborate closely with clients to understand their vision for weddings, celebrations, meetings, and events, translating ideas into actionable plans.
• Follow up with the sales team to obtain or confirm event-related information promptly and accurately.
• Co-operate closely with the sales team for the organization of the MICE events, upon the confirmation till the execution.
• Provide operational and administrative support to ensure events align with both client and hotel objectives.
• Proactively identify opportunities to upsell additional hotel services during event planning, such as spa packages, upgraded accommodations, or premium F&B options.
• Prepare Banquet Event Orders (BEOs) in co-operation with the Sales person who handles the group and distribute them in a timely fashion to all relevant departments.
• Conduct pre-event meetings between the client and the hotel operation team to finalize all necessary details and the event flow.
• Coordinate with hotel departments (F&B, kitchen, operations) to ensure all event logistics, catering, and room setups are executed flawlessly.
• Communicate with external vendors (decorators, florists, photographers) to align on event requirements and timelines.
• Tour, inspect, and monitor event venues to ensure readiness.
• Oversee on-site event execution, addressing any last-minute changes or challenges to ensure client satisfaction.
• Ensure client feedback is communicated to relevant departments for continuous improvement.

Communication, Administrative and Operational Support:

• Draft and manage professional correspondence, including proposals, forms, inter-departmental documents, and post-event thank-you emails.
• Maintain updated and accurate reports for event space bookings, group revenue, and other metrics using Excel or similar tools in co-operation with central sales.
• Facilitate clear and efficient communication between clients, sales team, and hotel departments to ensure alignment on event-related expectations and details.
• Ensure all related charges are posted by the hotel correctly and accepted by the client.
• Finalize payments balance for weddings based on the agreement and relative correspondence. Arrange the settlement of the account.
• Perform additional sales and event-related duties as assigned by the Senior Sales Manager.

Necessary Qualifications

• A bachelor’s degree in hospitality management, event planning, sales, business, or Administration.
• Previous experience in hotel sales, event planning, or customer service within the hospitality industry.
• Fluency in English with excellent written and verbal communication skills.
• Strong communication and listening skills.
• A team player with a customer-service orientation and problem-solving mindset.

Desirable Qualifications

• Proficiency in MS Office.
• Time management and Organizational skills.
• Experience working with multiple stakeholders, including internal teams and external partners.
• Flexibility and Adaptability.
• Creativity and attention to detail for event planning and execution.
• Knowledge of local wedding and event vendors is an advantage.

Benefits

• Accommodation in our Staff Houses
• Daily meals (during hotel operation)
• Full year job
• Career development in a fast-paced, growing work environment
• Training opportunities
• Excellent work environment
• Child Bonus and Wedding Bonus (if you get married or become a parent during our cooperation)