Marine Tours – a Great Place to Work® certified company – is a leading travel management company, possessing top-line expertise in crew and shipping executives’ travel (Marine & Offshore Travel), as well as Corporate Travel, while at the same time being highly specialized in MICE services.
We are the strategic partner of the most admired shipping companies and enterprises transforming their business goals into unique travel experience and supporting them in fulfilling their mission. With over 4 decades of experience, global reach of service and unmatched know-how in effective travel management, Marine Tours has received numerous distinctions and awards from the most credible international organizations for its highest standards of service & business development. www.marinetours.gr
Travel Consultant (Remote)
For our growing Operations Team in Marine Tours, we are looking for energetic, enthusiastic, and talented individuals with a strong team spirit who will use their expertise to drive solid personal & team performance. We need passionate and committed professionals with a strong sense of excellence in customer experience who want to make their mark.
This new position is ideal for professionals seeking to work fully remotely, making it an excellent opportunity to take the next step in your career!
Your Role
As part of a highly motivated team of Travel Consultants, your main role is to offer travel services to Marine Tours customers, consistently exceeding their expectations and delivering exceptional results.
Responsibilities
- You will attend to customer needs and always offer the best options possible to perfectly match their requests
- You will be competent in communicating with the customer over the telephone or by e-mail to discuss their journey needs in detail and guide them through all the available choices for domestic and international destinations, transport, insurance and tariffs
- You will efficiently provide airfare, ferry, Voucher and other travel documents while able to amend the existing reservations (reissue, refunds, EMD) according to customer requirements
- Offer expert advice on routes depending on the preference and budget of customers, considering all special rates (FIT, low-cost carriers)
- Be fully aware and apply the corporate travel policy of your customers, contract details, special requirements and arrangements
- Foster strong relationships with other colleagues and departments to ensure cross-departmental efficiencies
- Demonstrate personal accountability that delivers premium value and drives results
- You will be the point of reference for the customers, and you are expected to handle proficiently internal and external customer issues
Your Profile
- Tourism, Hospitality or Business studies at degree level or equivalent
- Minimum 5 years travel industry experience required in a similar role
- Strong know-how of GDS (Galileo, Amadeus, Sabre, Forth CRS) and other reservation systems (air tickets, sea transfers)
- Excellent user of MS Office (Word, Excel)
- Excellent knowledge of travel guidelines, country entry procedures, safety, local customs & related matters
- Outstanding team spirit and a strong will to support your colleagues deliver exceptional customer service
- Ability to analyse customer needs and collect valuable knowledge on personal preferences on all travel-related aspects
- Exceptional ability to interface and develop strong relationships with high-profile customers
- Strong ongoing interest in all new trends and comprehensive knowledge of the travelling industry is a must
- First-rate written and verbal communication skills in Greek and English
- Strong problem-solving skills and the ability to successfully resolve customer issues
We strive to continuously improve our services and consistently exceed customers’ expectations.
The right person will …
- Be at their best in a fast-paced and challenging environment where anything can happen in a day’s work
- Make things happen and turn resourcefulness into second nature
- Take immense pride in expertly managing time and priorities
- Love working in a strong team culture where positive communication and great ideas thrive
If you think you have what it takes, we are looking forward to hearing from you!