At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Key Duties and Responsibilities:

Development

• Oversee and maintain the highest standards of treatments, services, and guest experiences.
• Work closely with spa therapists to ensure consistent delivery of high-quality treatments.
• Conduct regular training sessions to update spa therapists on new treatments, techniques, and industry developments.
• Collaborate with the Wellness Director to create and enhance wellness programs that align with market demands.

Operations

• Manage day-to-day spa operations, ensuring efficiency and adherence to established standards.
• Implement operational improvements to enhance guest satisfaction and staff productivity.
• Supervise and lead a team of spa therapists, receptionists, and spa attendants.
• Conduct regular team meetings, training sessions, and performance evaluations.
• Maintain a consistently high standard of customer service and guest satisfaction.
• Monitor and maintain spa equipment and facilities for safety and functionality.
• Provide ongoing training for spa colleagues to enhance their skills and maintain high-quality services.
• Address customer feedback and concerns promptly and effectively.
• Address and resolve guest complaints or issues in a timely and satisfactory manner.
• Take overall responsibility for the management and performance of the Spa, ensuring high standards of professionalism, customer service, and optimum financial performance.
• Develop and implement training programs for spa team to ensure the proper and efficient use of products.
• Motivate, encourage, and drive the team, maintaining the correct level of professional and qualified personnel while overseeing all facilities and activities within the Spa.
• Manage weekly schedules, attendance sheets, sick leave, and holiday arrangements.
• Conduct a daily Spa briefing and a weekly Spa department/section meeting.
• Work closely with the Wellness Director to align spa offerings with overall wellness objectives.
• Take responsibility for Opening/Closing Procedures during assigned duty shifts.
• Exemplify high standards of professionalism, attitude, and appearance, serving as a role model for the spa team.
• Supervise weekly colleague schedules for therapists, receptionists, and attendants, maintaining accurate attendance records and time sheets.
• Oversee monthly inventories of products, stock, and linen.
• Perform daily inspections of the Spa, assessing ambience, maintenance, cleanliness, health and safety measures, colleague performance, and security.
• Assist with any additional duties as required by the Resort Manager or Wellness Director.

Skills, Experience & Educational Requirements

• Previous experience in a managerial role within a spa or related field, preferably in a 5-star Resort for at least 2 years.
• Demonstrated track record with a minimum of 4 years' experience in a 5-star luxury hospitality or spa environment (in a similar role or in different spa departments).
• Possession of in-depth knowledge of spa operations, industry trends, and a keen understanding of the unique requirements of a 5-star luxury spa.
• Diploma in Spa Management, Esthetician or Therapist degree, or a related field.
• Fluency in English, both spoken and written. Additional languages are a plus.
• Proficiency in Microsoft Office and spa management software.
• Detail-oriented with the ability to manage according to Standard Operating Procedures in areas such as service, training and inventory.
• In-depth knowledge of spa products, skincare, and wellness trends.
• Excellent leadership and communication skills.

This position is for the summer season of 2025.