Groups & Events Coordinator – Donkey Hotels
πριν 5 μέρες
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Πλήρης απασχόλησηGroups & Events Coordinator – Donkey Hotels
Reports To: Commercial Director
Based at SEMIRAMIS
The Groups & Events Coordinator should provide administrative support to the Sales Team, dealing all matters in a professional, efficient and timely manner to maximize team revenues and promote quality service through daily communication and coordination with other departments.
Key Responsibilities:
- Communicate & liaise with customers and e-mail.
- Handle all incoming inquiries from clients via phone, email and other communication channels, ensuring prompt and professional responses
- Confirm bookings, manage cancellations and process modifications to reservations
- Conduct site inspection of the hotel
- Maintain client contact database in Delphi
- Administrative support to Groups & Events team
- Input Rooming lists in Opera PMS, monitor daily changes and final group pick up
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
Qualifications and Skills:
- Degree in Hotel Management/Tourism and /or Business Administration
- 1 year of experience, ideally gained in reservations or catering sales team of a 5* Hotel
- Languages: Fluent in both Greek and English (written & spoken)
- Fully computer literate and especially with Outlook, Word, Excel & Sales and Catering Programs (Opera, Delphi)
- Communication and presentation skills with the ability to build strong long-term client relationships
- Customer Service: Strong interpersonal and customer service skills, with a passion for providing an exceptional guest experience
- Problem-Solving: Ability to handle guest enquiries, concerns and issues with a calm and professional approach
- Good organizational skills
- Team player and results orientated
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Groups & Events Coordinator – Donkey Hotels
Κηφισιά
πριν 5 μέρες
Entry / Αρχάριος
Πλήρης απασχόληση