Passenger Services Supervisor 

Division: Ground Operations

Department: Passenger Services

Location:  Athens Airport

Type of Employment: Full-time, 24/07 in shifts

Deadline: 31/10/2023

About us

AEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 12 SKYTRAX World Airline awards for ‘Best Regional Airline in Europe’. Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals, who can drive our organization forward.

If you wish to explore the exciting world of aviation, join our team!

About the role

There is currently a job opening “Passenger Services Supervisor” in Athens Airport. As a Passenger Services Supervisor you will be responsible to monitor all passenger handling related activities, including Ticket Sales Desk, Business Lounge, Baggage Services and ensure successful implementation of regulatory and company’s safety, security and quality standards.  If you are eager to lead by example in order to secure, we deliver consistently great customer experiences at every touchpoint, this role is for you!

What you will do:

• Οversee and coordinate processes for all the activities during a flight turnaround
• Liaise and interface efficiently with station and providers’ personnel to ensure smooth daily operation and customer satisfaction
• Brief personnel or providers’ personnel on the daily operational requirements
• Propose and suggest prospective solutions to issues that arise or may arise in the daily operations
• Identify issues in the area of responsibility that have cost implications and suggest efficient solutions
• Monitor personnel and equipment utilization and request adjustments if required
• Manage and distribute corporate material as per company’s request
• Monitor KPIs and report deficiencies through various reports

You fit, if you cover the following requirements:

• Bachelor’s degree is preferred
• 2+ years of experience in a similar role
• Fluency in oral and written English
• Good knowledge of MS Office
• A strong understanding of all regulatory and recommended procedures that relate to the airport environment
• Previous working experience in the airline industry will be considered an asset

And you have competence in:

• Communicating effectively in a structured manner
• Demonstrating positivity
• Multitasking and time-management
• Resolving issues with a customer-focused orientation
• Teamwork and collaboration
• Thinking in a proactive way
• Following company’s rules and procedures, demonstrating commitment
• Flexibility and adaptability

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme

If this looks like an interesting opportunity for you,

send us your application now!

Your application shall contain CV in English language and is to be submitted until the 31st of October 2023. All applications will be treated as strictly confidential.

Please note that only shortlisted candidates will be contacted.

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