The front desk agent will be responsible for receptionist duties & communication with guests, always providing exceptional customer service. This role is crucial in shaping guests’ first & last impressions of their stay, making it essential to be friendly, professional & efficient. The job can be fast-paced, especially during peak season.

RESPONSIBILITIES

• Welcome guests
• Process check-ins & check-outs
• Ensure payment methods are secured & handle billings
• Maintain guests’ profiles
• Provide information of local attractions, transportation, dining options
• Answer guests’ inquiries about hotel services, amenities, surrounding area
• Address & resolve issues promptly & courteously
• Coordinate with the night & afternoon shifts to ensure seamless handover

JOB RELATED SKILLS

• Previous experience in a 5* hotel
• Clear verbal & written communication skills
• Demonstrating a pleasant & positive professional image to both guests & the rest of the team
• Ability to work in a fast-paced environment & manage tasks efficiently
• Excellent use of the English language is required [knowledge of French language will be a plus]
• Familiar with hotel management system software & Microsoft Outlook environment [knowledge of FIDELIO will be a plus]
• Teamwork culture

BENEFITS

• Dynamic & supportive environment
• Ongoing training opportunities
• Accommodation in our staff facilities of excellent standards
• On-shift meal
• Uniform & Laundry services