Κωδ:CSO072024
Customer Service Officer
Η θέση δε δέχεται πλέον αιτήσεις
51-100
Ναυτιλία
πριν 2 μήνες
Ημ. ανάρτησηςπριν 2 μήνες
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηΜεταφορές / ΟδήγησηΚατηγορία θέσης
Μεταφορές / ΟδήγησηCMA CGM GREECE is a wholly owned subsidiary of the CMA CGM Group, representing the interests of CMA CGM in Greece. It has currently presence in the two largest ports of Greece, Piraeus & Thessaloniki, offering 30 Line services. CMA CGM GREECE has the best solution for your cargo transport needs and offers top quality services, combining performance, reliability, and quality, through a team of motivated industry professionals.
We are seeking for a “Customer Service Officer” with self-motivation, customer service orientation, positive and team-play mentality, to join our “Customer Care” team, in Piraeus office.
Responsibilities & Duties
- Coordinate internally and/or respond to customer queries related to shipment
- Monitor shipment according to customer status and track / trace upon delivery
- Participate to the promotion of relevant products or services when talking to customers Record and update information on customer profiles
- Monitor and control invoicing of charges related to cancelled bookings after empty pick-up Contact customers and manage/ coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)
- Coordinate with related internal teams and follow up to ensure resolution
- In case of change, check if change is possible and modify all bookings as per customer request in line with corporate guidelines
- Give guidelines and support GBS booking desk team on all topics (process, customer profiles, etc.) if applicable
- Extract discharge lists and check customer space allocation
- Give priority for SHORT SEA shipments follow-up
Key Competencies & Skills:
- University Degree in Maritime and/or Business Administration or relevant Degree
- Up to 5 years of experience in the Maritime sector
- Strong verbal/written communication
- Excellent Command of Greek & English Language
- Proficient in Microsoft Office
- Sufficient geography knowledge
- Time management
Benefits
- Competitive remuneration package
- Career development opportunities
- Private life/medical insurance & extra benefits
- Excellent work environment
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