CMA CGM GREECE is a wholly owned subsidiary of the CMA CGM Group, representing the interests of CMA CGM in Greece. It has currently presence in the two largest ports of Greece, Piraeus & Thessaloniki, offering 30 Line services. CMA CGM GREECE has the best solution for your cargo transport needs and offers top quality services, combining performance, reliability, and quality, through a team of motivated industry professionals.

We are seeking for a “Customer Service Officer” with self-motivation, customer service orientation, positive and team-play mentality, to join our “Customer Care” team, in Piraeus office.  

Responsibilities & Duties

• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track / trace upon delivery
• Participate to the promotion of relevant products or services when talking to customers Record and update information on customer profiles
• Monitor and control invoicing of charges related to cancelled bookings after empty pick-up Contact customers and manage/ coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)
• Coordinate with related internal teams and follow up to ensure resolution
• In case of change, check if change is possible and modify all bookings as per customer request in line with corporate guidelines
• Give guidelines and support GBS booking desk team on all topics (process, customer profiles, etc.) if applicable
• Extract discharge lists and check customer space allocation
• Give priority for SHORT SEA shipments follow-up

Key Competencies & Skills:

• University Degree in Maritime and/or Business Administration or relevant Degree
• Up to 5 years of experience in the Maritime sector
• Strong verbal/written communication
• Excellent Command of Greek & English Language
• Proficient in Microsoft Office
• Sufficient geography knowledge
• Time management

Benefits

• Competitive remuneration package
• Career development opportunities
• Private life/medical insurance & extra benefits
• Excellent work environment